Terms of use

These terms of use ("Terms") govern your use of the Nutivio mobile app and the Nutivio website (together, the "Service"). The Service is a product operated by TASKWREN LIMITED, a private limited company registered in England and Wales (company number 17389116), whose registered office is at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom ("Nutivio", "we", "us", "our").

Please read these Terms carefully. By creating an account or using the Service you agree to them. If you do not agree, please do not use the Service. Our privacy policy, available in the app under Account → Privacy, explains how we handle your personal data.

1. The Service

Nutivio helps you understand packaged food. You can scan a product's barcode to see the Nutivio Score (a 0–100 rating calculated from the product's nutrition, additives and level of processing), nutrition information, ingredients, allergens and additives, positive qualities and watch-outs, and suggestions of better-scoring alternatives. You can also keep a history of scans and a list of favourites.

Barcode scanning and the features above are free with an account. Premium, a paid subscription, adds product search by name, brand or barcode; personal food preferences, which produce allergen and dietary alerts ("Contains", "May contain" or "Can't confirm") alongside the score but never change it; and offline mode, which keeps up to 500 previously scanned, saved or favourited products on your device for up to 30 days. Looking up a product for the first time requires an internet connection.

We may change, add or remove features to improve the Service, keep it secure or comply with the law. If a change significantly reduces what you have paid for, we will tell you in advance and you may cancel your subscription.

2. Your account

2.1 You need an account to use the app, with a verified email address. You must provide accurate information and keep it up to date.

2.2 You must be at least 13 years old, or older where the law of your country requires a higher age for using online services without parental consent.

2.3 Keep your password confidential and do not share your account. You are responsible for activity on your account unless it results from our failure to take reasonable care. Tell us promptly at support@nutivio.com if you believe someone else has accessed it; you can also sign out of other devices in the app.

2.4 Your account is personal to you and may not be sold or transferred.

3. Acceptable use

You agree not to:

• use the Service for any unlawful purpose or in breach of these Terms;
• copy, scrape, harvest or extract data from the Service by automated means, or use it to build a competing product or database, except as permitted by the open licences described in section 8;
• interfere with, overload, probe or attempt to bypass the security of the Service;
• reverse engineer the app except to the extent the law permits;
• create multiple accounts to obtain more than one free trial or otherwise abuse promotions;
• submit reports, product information, photos or messages that you know to be false, or that are offensive, infringe anyone's rights, contain other people's personal data, or contain malicious code.

Photos and information you submit about products should show the product and its packaging only.

4. Content you submit

When you submit product reports, product details or photos to us, you confirm that you have the right to do so, and you grant us a worldwide, royalty-free, non-exclusive, perpetual licence to use, reproduce, adapt and display that content to review and improve product information in the Service. We may decline to use any submission. Support messages and screenshots are used only to help you and to improve the Service, as described in our privacy policy.

5. Premium subscriptions

5.1 Purchase. Premium is sold as an in-app subscription through the Apple App Store or Google Play (each a "Store"). Your purchase is also subject to the Store's terms, and the Store processes your payment. The price, including any applicable taxes, is shown in the app before you confirm.

5.2 Plans. Premium is currently offered as a monthly plan and an annual plan. Prices may vary by country and may change; if the price of your subscription is going to change, you will be told in advance in line with the Store's rules and can cancel before the new price applies.

5.3 Automatic renewal. Subscriptions renew automatically at the end of each billing period, and the Store charges your payment method for the next period, unless you cancel at least 24 hours before the end of the current period.

5.4 Free trials. The annual plan may include a 7-day free trial. Each Nutivio account is eligible for one free trial, and the Store may also apply its own eligibility rules. Unless you cancel at least 24 hours before the trial ends, the trial converts into a paid annual subscription and you will be charged at the end of the trial.

5.5 Cancelling. You can cancel at any time in your Store account's subscription settings. Cancellation takes effect at the end of the current billing period or trial, and you keep Premium until then. Deleting the app or your Nutivio account does not cancel your subscription.

5.6 Refunds. Because payments are taken by the Stores, refund requests are handled by Apple or Google under their refund policies. Nothing in these Terms affects any right you have to a refund under applicable law.

5.7 Your right to cancel under consumer law. Where UK consumer law gives you a 14-day right to cancel a contract for digital content or services, you agree that Premium begins immediately when you subscribe (or when your trial starts) and acknowledge that, in line with the law, this may affect that right. Store refund routes remain available to you.

5.8 Premium status is linked to the Nutivio account you were signed in to when you subscribed. You can use it on other devices by signing in to the same account.

6. Not medical or dietary advice

Nutivio provides general information about the composition of food products. It is not medical, nutritional or dietary advice. The Nutivio Score and all other information in the Service describe products against general dietary guidance. They do not diagnose, treat, cure or prevent any disease or condition, and they do not take account of your personal health, medical history or individual needs.

Do not rely on the Service in place of advice from a doctor, registered dietitian or other qualified professional, and do not delay seeking such advice because of anything you read in the Service.

7. Accuracy of product information and allergens

7.1 Product information comes largely from Open Food Facts, a public database built by volunteers, together with corrections made by Nutivio. It may be incomplete, inaccurate or out of date, and manufacturers may change recipes and packaging without notice. We work to keep information accurate and correct errors that are reported to us, but we cannot guarantee that every item is correct.

7.2 Allergens. Allergen, trace, ingredient and dietary information (including vegan, vegetarian and palm-oil indications) and preference alerts may be incomplete or wrong. Nutivio never describes a product as safe. The absence of an alert, or a "Can't confirm" alert, does not mean a product is free from an allergen or suitable for you. Always read the physical label on the product before buying or eating it, particularly if you or someone you are buying for has an allergy or intolerance. If in doubt, do not consume the product and contact the manufacturer.

7.3 Where data is too incomplete to calculate a score, the Service shows "Insufficient data" rather than a score.

8. Intellectual property and open data

8.1 The Service, including the app, the website, the Nutivio Score methodology and its explanations, our additive descriptions, and the Nutivio name and logo, belongs to us or our licensors. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the app on devices you own or control, for your personal, non-commercial use, in line with these Terms and the Store's usage rules.

8.2 Product data from Open Food Facts is made available under the Open Database Licence (ODbL) 1.0, and product images from Open Food Facts under Creative Commons Attribution-ShareAlike (CC BY-SA) licences. Your rights to that data and those images are governed by those licences, and nothing in these Terms restricts rights they give you. Attribution: Data from Open Food Facts contributors (openfoodfacts.org).

9. Availability

We aim to keep the Service available and working well, but it may occasionally be unavailable for maintenance, updates or reasons beyond our control, such as the unavailability of a data source. You may need to install updates to keep using the app; older versions may stop working.

10. Our liability to you

10.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited by law, including your statutory rights as a consumer. Under UK consumer law, digital content and services we provide must be as described, fit for purpose and of satisfactory quality, and provided with reasonable care and skill.

10.2 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

10.3 The Service is for domestic and private use. We are not liable to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

10.4 Given that product information comes largely from public sources and that we tell you to check the physical label, we are not responsible for loss or harm that results from relying on product or allergen information in the Service instead of the product's label, except where the loss results from our own negligence or breach of these Terms.

10.5 Subject to 10.1, our total liability to you in connection with the Service in any 12-month period is limited to the greater of the amount you paid for Premium in that period and £50.

10.6 If digital content we supply damages a device or other digital content belonging to you because we failed to use reasonable care and skill, we will either repair the damage or pay you compensation.

11. Suspension and termination

11.1 You can stop using the Service at any time and delete your account in the app under Account → Privacy → Delete my account. Remember to cancel any subscription with your Store first.

11.2 We may suspend or close your account if you seriously or repeatedly breach these Terms, if we are required to by law, or to protect the Service or other users. Where reasonable, we will tell you first and give you a chance to put things right. If we close your account without good reason while you have an active paid subscription, you may be entitled to a refund of the unused portion, which we will help you obtain.

11.3 Sections 4, 6, 7, 8, 10 and 12 continue to apply after termination.

12. General

12.1 Changes to these Terms. We may update these Terms, for example to reflect changes to the Service or the law. The date and version at the top show when they were last changed. We will tell you about significant changes in the app or by email before they take effect. If you do not agree to the updated Terms, you can stop using the Service and delete your account.

12.2 Transfer. We may transfer our rights and obligations under these Terms to another organisation, and will make sure this does not reduce your rights. You may not transfer your rights under these Terms.

12.3 Severability. If a court finds part of these Terms invalid, the rest will continue to apply.

12.4 No waiver. If we delay enforcing these Terms, we can still enforce them later.

12.5 Third-party rights. No one other than you and us has any right to enforce these Terms, except that Apple and Google may enforce the terms their Store rules require them to be able to enforce.

12.6 Governing law and disputes. These Terms are governed by the law of England and Wales. If you are a consumer, you may bring proceedings in the courts of the part of the United Kingdom where you live, and if you live in another country you keep the protection of any mandatory consumer laws of that country.

13. Contact us

If you have a question or complaint about the Service, please contact us at support@nutivio.com, in the app at Account → Help centre, or by post at TASKWREN LIMITED, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. We will try to resolve any issue quickly and fairly.